These are nine of Bob's most popular presentations. All are available as a keynote, general session, or seminar. Bob customizes each program by conducting on site visits, phone interviews, and research questionnaires. Each program can fit any time frame you need, and are designed for all levels of management. Every attendee receives a comprehensive handout.

GENERATION X-CEPTIONAL: HOW TO MANAGE & MOTIVATE THE UNDER 30 WORKFORCE ™
Today's young workforce seems to be on a different wave length--more so then ever before. Owners and managers are simply frustrated by this new breed of workers. It is as if they have no commitment, work ethic, or loyalty. This program will close the gap that exists between young workers and the seasoned workforce. It reveals the unique characteristics of this X-ceptional workforce, so that you will immediately begin to understand them. It maps out the smartest way to manage and motivate them so that you can tap into their true potential. This program is filled with practical solutions to get the young really working for you.

1. Understand the 10 unique characteristics of today's young workforce.
2. Discover 10 new ways to find and recruit young employees.
3. Find out what really motivates each individual worker.
4. Realize how to give feedback that corrects performance errors while still respecting young employees.
5. Learn the 20 turn-offs of Generation X'ers.
6. Discover 10 ways to reinforce positive behaviors in young people.
7. Realize what owners and managers must do to get young workers to buy into a service culture.

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TURNING AROUND TURNOVER: HOW TO KEEP THE BEST EMPLOYEES ™
One of the greatest dilemmas facing organizations today is the "revolving door syndrome" of employees. Workers are looking for meaningful job outcomes, and they keep searching for the organizations that can give them what they desire. What can employers do to retain the best people, and eliminate this toll on time, money, and productivity?

Bob's information-packed program gives management practical, cost effective, and easy-to-implement tools and techniques to create a productive and satisfied workforce. This program reveals how to turn the unmotivated into enthusiastic employees, how to stop the turnover, and keep the best employees.

1. Discover why your employees really come to work, and what they want.
2. Understand the five major reasons why employees leave.
3. Find out how to create a positive, open atmosphere that will prevent turnover.
4. Motivate employees to achieve peak performance.
5. Build a feedback system that makes employees work more creatively and independently.
6. Discover a cost efficient reward and recognition system that really works.

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GET A GRIP! ™
OVERCOMING STRESS & THRIVING IN THE WORKPLACE
In this hectic and chaotic world, people are stressed out more than ever before. As demands become greater, chances of burnout become higher. In these uncertain times, we are constantly faced with events in the world that we can't control, which adds to our everyday stress. Bob Losyk's practical, fast-paced, and humorous presentation will give you tips, tools, and techniques to get a grip on stress. He will show you how to prevent burnout, improve your health, put your life back in balance, stay calm when times are rocky, and thrive in and out of the workplace.

1. Find out how to keep attitudes up when times are down.
2. Discover individual reactions to stress and change, and how they differ.
3. Realize the negative toll that stress takes on your body, mind, and daily productivity.
4. Recognize how change and stress affect your work performance and family life, and discover how to manage them.
5. Learn the four stages of burnout, and if you are at risk.
6. Find ten ways that will immediately enable you to handle stress, and stay focused.
7. Discover how humor and laughter can be valuable tools for fighting stress, and learn the unlikely places to find them.
8. Recognize that what you eat and drink can effect stress levels, and which foods can magically reduce them.
9. Discover how to clear your mind, and relax with a technique you can use anytime, and anywhere.
10. Find out how to put your life back in balance and live it to its fullest.
11. Create a plan of action that will ensure your success in handling stress and change.

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HOW TO RECRUIT AND HIRE THE RIGHT PEOPLE ™
Recruiting and selecting the right people for the job is critical to the success of any organization. Qualified and skilled personnel are becoming harder and harder to find. Organizations are now competing with one another for good people. Now, and for the next five years, this problem will become much more acute. The standard hit or miss approach to hiring no longer works, and costs too much in money, time, and productivity. This practical, how-to seminar is designed to empower you to increase your success in "real life" recruiting and hiring. It takes a systematic approach that is simple and easy to put into practice right away.

1. Create a strategic plan for recruitment.
2. Learn to think outside the box with unusual methods of recruiting.
3. Discover how to attract qualified candidates to your organization.
4. Get applications and reference checks to give you the right information.
5. Realize how to structure and control the interview so that it keeps flowing.
6. Create probing questions that will predict on-the-job behavior.
7. Determine how to analyze the information you collected in order to make the right hiring decision.
8. Get top candidates to say "yes".

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WORKFORCE 2010: PREPARING FOR THE WORKFORCE CHALLENGES OF TOMORROW ™
The profile of the American worker is rapidly changing. Ethnic diversity, older workers, more female workers, the education gap, and changing values are all reshaping our workforce in a dramatic way. What once motivated, challenged, and satisfied employees in the past will not be effective in tomorrow's work arena. Foresight and a workable management plan to prepare businesses for the future are vital. This program reveals how the workforce is changing now and how it will continue to change, the effects of those changes on C.E.O.'s, owners, and managers, and what they must do to prepare themselves today. Audiences will be given real world survival skills for managing and motivating a changing workforce.

1. Find out how the changing workforce demographics are affecting your organization now, and for the next 10 years.
2. Understand how changing lifestyles and values impact your workplace.
3. Learn how to restructure and balance organizational needs with individual needs.
4. Discover how family supportive companies will gain a competitive edge.
5. Match the right jobs with the right people.
6. Restructure policies to create flexible job options and choices.
7. Learn about the Generation X and Y phenomenons, and how to work with them.
8. Get employees more involved in planning, problem solving, and decision making.

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IMMIGRANT & ETHNIC WORKERS: HOW TO RECRUIT, HIRE, & RETAIN THE BEST™
As more and more immigrants enter the workforce, new challenges are arising for business owners and managers in finding, hiring, and keeping the best. With the workplace becoming so diverse it's difficult to juggle all the cultures so that everyone can work together in harmony. A lack of understanding between cultures creates havoc in the workplace, and reduces productivity and teamwork. Bob's practical, no nonsense seminar will give you the tips, tools, and techniques to recruit, hire, and retain immigrant workers, and bring harmony to your work environment. Filled with anecdotes and real life examples, you'll learn the do's and don'ts to help you take the confusion out of working with today's new workforce.
PROGRAM OUTLINE:

1. Understand how different ethnic lifestyles and values impact your workplace.
2. Realize how the immigrant workforce is changing the way you must manage people.
3. Learn the biggest myths about recruiting Hispanics and other ethnic groups.
4. Understand the five most important things Hispanic and Asian workers want from the workplace.
5. Find out how to give feedback to foreign born employees.
6. Discover the three crucial elements needed to train Hispanic, Asian, and other ethnic groups.
7. Realize how employee involvement, recognition, and other management techniques can actually work against you, and create turnover with certain ethnic groups.

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HOW TO BUILD REPEAT & REFERRAL BUSINESS™
Increased competition for customers has changed the way we get and keep our business. Slick advertising and creative marketing can't do it alone. Businesses must be so good at service that they create customers for life, and at the same time, generate valuable referrals. This nuts and bolts program will show how to get free word of mouth advertising and referrals by customers. It gives you the tools to increase your business by creating a "sales force" of satisfied customers.

1. Understand what customers are thinking when they phone or come into your business.
2. Find out what a customer expects before, during, and after the sale.
3. Realize the important difference between customer perceptions and their expectations.
4. Realize how going above and beyond customer expectations generates valuable repeat and referral business.
5. Find out the ten deadly sins of service and sales.
6. Learn how to conduct customer surveys and focus groups to get crucial feedback.
7. Realize how to take action to recover unhappy customers.
8. Take irate customers and turn them into customers for life!

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HOW TO BECOME A SERVICE SUPERSTAR ™
To have an impact on the competition in today's business climate, you have to create a complete and total service philosophy. A customer-focused, customer-driven philosophy starts from the top of an organization and continues through every level down to the front-line. Applying the proper techniques in service excellence creates a Service Superstar organization. Becoming a Service Superstar is the one edge that will enable your business to maintain long-term profitability throughout the 21st century.

How to Become a Service Superstar is a nuts and bolts, how-to approach. It defines the elements businesses must have to achieve this competitive edge. This program delivers clear-cut answers and easy to follow methods to get employees to achieve service excellence.

1. Learn the 10 characteristics of a Service Superstar.
2. Find out the 10 job-related behaviors your employees must have for service success.
3. Learn how to hire a service-oriented work force.
4. Discover how to motivate employees to reach the pinnacle of successful service.
5. Understand the service excellence competencies front-line employees must have.
6. Find out how to reward workers for service excellence, and type of rewards that motivate them the most.
7. Learn how to establish employee service recognition programs.
8. Realize the impact employee relations have on customer relations and how they affect your bottom line.

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HOW TO MANAGE YOUR TIME WHEN YOU WEAR TOO MANY HATS ™
Time is your most precious resource, one that is often overlooked and mismanaged. Do you know where your time goes each day? Do you feel you never have enough time to do all the necessary "things"? Are you concerned that your not doing the right "things"? Do you suffer from paralysis of analysis and can't decide what to do next? These are just some of the reasons why you may not be achieving your true potential!

This program will show you how to determine your priorities. You'll find out how to say no to unimportant activities and projects, and yes to those that result in the greatest payoff. You'll learn proven techniques for accomplishing goal-achieving, not tension-relieving results!

1. Change self-defeating attitudes with a four point method that works.
2. Discover the worst time consumers, and how to tackle and control them.
3. Realize how to set and achieve realistic daily and weekly goals.
4. Find out how to prioritize your work and your life.
5. Discover how to control paper work
6. Understand how to control interruptions.
7. Find out how to delegate to increase your productivity.
8. Discover how to rid procrastination from your life.
   
9. Understand how to hold productive meetings that get results.
10. Improve your motivation, direction, and self esteem!

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