Speaker, Author, Trainer, Coach
Lisa's passion in life is all about sharing her dominant gifts, -
energy, insight, and organization. Or, as colleagues describe, she can
"color-code chaos." As the creator of Creating Compassionate
Connections™, Lisa is a student of compassion and enjoys working with
individuals and organizations to experience the power of compassion to
improve personal and organizational effectiveness.
By blending her unique sense of humor with a creative and dynamic
on-stage presence, Lisa's high-energy speeches and workshops foster
audience participation from even the toughest groups. Her entertaining
yet thoughtfully motivational speeches and workshops focus on the power
of compassion in organizational business processes, decisions,
interactions and service delivery.
With more than 30 years of clinical, management and Human Resources
expertise, Lisa's background includes multiple facets of talent
management, including talent development, recruitment, retention, and
succession planning, as well as performance improvement, patient
satisfaction, The Joint Commission, and direct patient care offering
the softer insights to the patient experience. Lisa believes "What
cannot be measured, cannot be improved", including personal enrichment,
professional development, talent management and patient care. She
advocates integrating care and compassion within quality and process
improvement, organizational business processes, managing talent and
Lisa also shares her insight and personal experience of caring for two
parents with end-stage diseases at the same time. Through sharing her
story, Lisa hopes to bring encouragement to caregivers, guidance for a
peaceful end, comfort during grief, and strength for a new beginning.
In her book, Managing the End...to Bridge the Beginning, Lisa weaves a
heartfelt story and offers more than 90 practical tips and words of
encouragement to support the caregiver in experiencing life's natural
journey of the dying process, grieving and rejoining life as what she
joyfully calls "a leave-behind."
Lisa enjoys membership and has held leadership positions in healthcare
and human resources professional organizations. She holds a Masters in
Organizational Management, is a Certified Human Resources Professional,
a certified facilitator, a certified MBTI® practitioner and a
Certified Compassion Fatigue Specialist. She has been featured in
Advance Magazine, Medical Office Today, Mainstreet, The Ladders, and
Care, Communicate, Connect!
Topics: Customer Service, Communication, Healthcare, Cancer,Teamwork/Teambuilding, Personal Development