Gail Hahn, MA*CSP*CLL*CEO

“Chief Energizing Officer"

As the CEO (Chief Energizing Officer)™ of Fun*cilitators™, Gail Hahn, MA, CSP, CLL is a keynote speaker, teambuilding facilitator, workshop trainer, and author who is the only person in the world having earned all four authentic credentials of Certified Speaking Professional, Certified Parks and Recreation Professional, Certified Laugh Leader, and Certified SDI® Relationship Awareness ® Facilitator.

The Certified Speaking Professional designation is the speaking industry's international measure of professional platform skill. CSP is conferred throughout the International Federation for Professional Speakers only on those who have earned it by meeting strict criteria and successfully serving clients with consistent quality work and solid content in their area of expertise. Less than 400 people in the world hold this highest-earned professional designation in the speaking and training industry.

As a 20-year veteran Certified Parks & Recreation Professional with the National Recreation and Park Association (NRPA), Gail worked in the hospitality and leisure industry since 1986 organizing special events, facilitating professional/personal development, social and educational programs. She is currently a trained facilitator for the Benefits Movement and a member of the CAPRA accreditation team visiting agencies in the recreation industry around the world to qualify them for accreditation through NRPA.

As an affiliate of the World Laughter Tour™, Gail promotes peak performance through playful professionalism by facilitating fun and effectiveness to energize individuals and organizations around the world through laughter sessions, upbeat keynotes, and workshops.

As a Certified Strength Deployment Inventory (SDI®) Facilitator, Gail is qualified to administer assessment tools profiling the values and motivations behind behaviors for individuals and teams with respect to Relationship Awareness®. These valid and reliable tools render quick and remarkable results in a non-judgmental way that individuals and teams can use to predict and understand behaviors and communication styles both in and out of conflict at work or at home. Gail facilitates individual coaching sessions as well as team retreats to improve team and personal performance. Gail was qualified and certified in this suite of assessment tools through the registered trademark holder of Relationship Awareness ® tools, Personal Strengths Publishing, Inc.

• MA in Experiential Education
• BS in Commercial Recreation
• Book Author - Hit Any Key To Energize Your Life
• Author - 52 Ways to Have Fun at Work
• Certified Woman Owned Business
• Producer of Energize Your Life CD Series
• Adult Ed Today Magazine's 1999 Hottest Rising Star
• Over 20 years as an award-winning team facilitator and experiential training instructor
• Over 200 international appearances in radio, TV, and print

Are you having fun at work and practicing safe stress? Do you want to improve your motivation, morale, and meaning at work?

FUNominal™ Teams: Motivate, Communicate, Connect!
OR
FUNominal™ Frontlines & Customer Elations

Your team is either pulling together or pulling apart. How well does your team get along and get it right? Most organizational issues aren't with technical proficiency, but with social skills and ability to get along with others. Create a corporate culture by design and not default with these practical tools to invigorate your workforce and improve the quality of life in your workplace to dynamize the delivery of services to your clients and customers. Create a solid foundation for your team by learning how to enhance motivation, morale, and meaning at work through experiential methodologies to improve understanding and content retention. Clients may choose the slant of this program depending upon their needs for more team-oriented, customer service oriented content, or more social interaction type of content in order to support the team goals, desired outcomes, group size, and time permitted. This program can be adapted to conference setting workshops as well as active teambuilding retreats indoors or outdoors. We can mix and match content and activities to best suit your needs and your schedule. 1-4 hour breakout session or on-site teambuilding event created to suit your preferences.

Learning Outcomes :

• Discover how to lead your team through the stages of group development and how to set expectations at each stage for top performance.
• List creative, cost-effective ways to reward, recognize, and revitalize staff to enhance performance and loyalty and improve the working environment.
• Identify differences in communication and work styles between team members to foster improved communication and understanding between the different styles.
• Recognize what empowers and motivates employees at different levels in their lives and actively engage in exercises that promote better networking, humor, trust, and teamwork.
• Identify how team training is critical in handling service points and flash points in customer service situations. Discover how to create FUNominal frontlines and customer elations through better communication skills among team members and in dealing with clients.
• Create a safe environment for sharing supportive experiences and successes to help build rapport, leadership, relationships, communication, understanding, and positive problem solving skills amongst team members.
• Onsite teambuilding events include a variety of collaborative and competitive group initiatives to support the key points listed above. Customized experiential, interactive teambuilding events may include themed programs such as Office Olympics, Beach Balls, Scavenger Hunts, Western Rodeos, or other unique themes depending on the venue.

Keys To Energize Your Enterprise & Practice Safe Stress

The Gallup organization cites that while people join organizations, they quit bosses and that a majority of the workers are disengaged and looking elsewhere for employment? Did you know it costs 2-3 times an employee's salary to replace them? Learn how to create a workplace that attracts and retains top talent - particularly Generation Y whose aim is to have fun at work or walk. (SHIFT) to playful professionalism and use your keyboard as a visual reminder to lighten up, practice safe stress, and (^) increase energy for yourself and your colleagues. Take (CTL) control and mix (F2) Fun and "F"ectiveness to increase motivation, morale, and retention while reducing burn-out and turnover. Learn (ALT) alternatives to managing your time and your life, and use energy (INSERT)s to increase your job satisfaction and (DELETE) energy drains. Learn (+) methods for improving your energy and performance, and building resilience to the daily stressors of work and life. Gail shares practical, proven pointers to improve the work environment so your organization becomes an employer of choice that keeps customers and employees alike. This program is great for those overwhelmed, overworked, and overdue for a personnel or organizational energy overhaul. 1-3 hour humorous, interactive keynote, endnote, or breakout session is available.

An optional program adapted from a segment of this program includes a portion focused on simplifying your life, de-cluttering, and creating personalized organizational systems to managing your time, your space, your stuff, and your life. The program is titled: Fun Shui ™: Organize & Energize Your Life and centers on the fact that if workers could just get their life organized, they could be more productive. The Fun Shui program can be offered as a 1-hour keynote or concurrent session when the Keys to Energize program isn't offered at the same event.

Learning Outcomes:

• Describe tips to decrease stress and turnover, improve creativity, teamwork, personal energy, and promote productivity, fun, and enjoyment at work. Actively engage in exercises fostering communication, humor, and understanding.
• Recognize your organizational preference and identify ways to increase performance and effectiveness, and decrease clutter.
• Identify cost-effective ways to retain, reward, recognize, and revitalize the workforce and promote peak performance. Describe the benefits of laughter at work and how to implement fun and effectiveness to improve your organization.
• List specific strategies for increasing motivation in the workplace and different methods for improving life balance to improve the quality of work and life.
• Recognize ways to function and incorporate systems that can easily save you time, energy, effort, and money by simplifying and categorizing your time, your stuff, and your space.

We provide:

• Keynote Speaking
• Corporate Training & Teambuilding Workshops
• Partner and Women's Programs
• Retreats
• Consulting
• Laughter Club Sessions
• Twisted Training & Experiential Events
• Writing
• Teleclasses
• Personal Energy Consulting
• Strength Deployment Inventory® (SDI) Relationship Awareness®  facilitation

Benefits:

• Renewed motivation, morale, and meaning at work
• Improved personal/professional performance
• Enhanced teamwork, trust, and fun at work
• Increased energy and resilience to stress
• Enriched quality of work/life balance
• Heightened workplace creativity and humor
• Enlightened and inspired organizations
• Enhanced retention through recognition
• Elevated enthusiasm and involvement with interactive sessions
• Deepened appreciation for internal and external customers
• Improved customer care and service delivery
• Decreased absenteeism, burnout, and turnover
• Improved productivity and organization
• Clearer understanding of self and others through the Strength Deployment Inventory (SDI®)
• Insights into the motivation behind behavior
  

FUNominal™ Front Lines &  Customer Elations

Practical, proven tips to advance your front line and your bottom line while enhancing your customer retention. Boost quality service by learning how to exceed expectations of both your internal and external customers. Recognize methods of motivating your front line and how to be a mentor versus a tormentor to staff so they can better serve their customers. Discover what the workforce wants from the work environment and learn to communicate with the service delivery team through interactive, improvisational exercises.

Clients may choose the slant of this program depending upon their needs for more team-oriented, customer service oriented content, or more social interaction type of content in order to support the team goals, desired outcomes, group size, and time permitted. This session uses practical, proven team strategies to create a service-delivery team that gets along and gets it in order for them to provide the best service possible. We use the foundational building blocks from the FUNominal Teams program as a basis for developing an excellent service ethic in your organization. Let us know the slant of the program that best fits your needs and desired outcomes.

Learning Outcomes:

• Identify service points, flash points, and footprints and how to train for them and empower employees to handle them.
• Recognize how to retain your internal and external customers.
• Identify what customers want in rank order and gain the competitive edge by managing these points of service.
• Gain insight into team dynamics and the expectations for new teams and high-performing teams and how that feeds into excellent customer service.
• Recognize how to dynamize the delivery and create synergy between your team and guests, so they will return for more.

Additional Programs:

Clients

• IBM
• EPA
• IRS
• NASA
• Boeing
• Busch Gardens
• Anheuser-Busch
• Fannie Mae
• The World Bank Group
• Virginia State Senate Staff
• Nextel
• Marriott
• US Mint
• US Army
• US Air Force
• US Navy
• US Marine Corps
• Comptroller of the Currency
• Commisioner of Revenue
• American Association of Retired Persons (AARP)
• Food and Drug Administration (FDA)
• Northrop Grumman
• U.S. Postal Service
• Sinai Hospital
• Northwest Hospital
• Washington Mutual, Inc.
• Booz, Allen, Hamilton
• Celebrity Cruise Lines
• Radisson Seven Seas Cruise Lines
• National Security Agency
• Sixth Star Entertainment and Marketing
• Lifebridge Healthcare Systems
• Hospitality Management Association
• American Society of Military Comptrollers
• ATR Aerospace Corporation
• Fun Expo
• State Internal Auditors
• Resort & Commercial Recreation Association
• Virginia Society of Medical Assistants
• Marketing Educators Association
• Business Educators Association
• Pinellas Community Health Centers
• Virginia Speakers Association
• Travel & Tourism Research Association
• The Crook & Chase Show - TNN Network
• Information Systems Software Center
• Virginia Society of Association Executives
• BOSS Europe
• National Association of Catering Executives
• Dragon Hill Lodge, Seoul, Korea
• European Alliance for Health, Physical Education, Recreation & Dance
• International Conference on Outdoor Recreation
• South African Outdoor Educators
• Athletic Business, Inc.
• National Recreation and Park Association
• European Recreation Society
• International Special Event Society
• Mail Boxes, Etc.
• Clemson University
• Virginia Polytechnic University
• Frostburg State University
• University of Maryland
• Weichert Realtors
• ABC Staffing
• J. Sargent Reynolds Corporate Development
• Innsbrook Executives
• Coolfont Spa
• Whole Life Expo
• Milk Producers Association
• D.R. Tyson Management, Inc.
• MWR staff - Japan
• MWR staff - Korea
• International Association of Facilitators
• Learning Resources Network
• Festival and Event Managers
• International Military Club Executives Association
• Armed Forces Recreation Society
• Association of Temporary Staffing Services
• Borders Book Stores
• Barnes and Noble Book Stores
• Local government agencies
• Radio talk shows
• Association of Community Banks
• Amusement & Music Operators Association
• Inat'l Association of Amusement Parks & Attractions
• Worlds of Fun Themepark
• Amusement Consultants, Ltd.
• Cleveland Metroparks Zoo
• Germanna Community College
• Society of Government Meeting Professionals
• National Association for Employee Recognition
• Meeting Professionals International
• PDC Productions, Inc.
• American Red Cross
• Callsource.com
• Exp.com
• Society for Human Resource Management
• Keen.com
• Mid Atlantic Recreation Council
• American Camping Association
• avidlearn.com
• selfhelpzone.com
• workforce.com
• Aerolearn.com
• Strategic Partners, Inc.
• Frank and Associates, Inc.
• The Time Group
• Ientry.com
• Expertarticles.com
• DECA
• American Society of Civil Engineers
• competia.com
• Ohio Higher Education Association
• Women's Council of Realtors
• State Vocational Rehabilitation Division
• Environmental Protection Agency
• Paramount's Carowinds
• International Association of Administrative Professionals
• American Trucking Association
• Northeast Training Institute
• Child Support Enforcement Administration
• Sales & Marketing Executives International
• The Humor Potential
• Loretta Laroche & Company
• Leading Authorities, Inc.
• Kinetic Conferences, Inc.
• Speakers.com
• Humoru.com
• Speakers Plus!
• Five Star Speakers & Trainers, Inc.
• Speakers Academy
• Speakers Platform
• Exposures to Excellence
• DuPlain Enterprises
• Rod Stewart & Associates
• Susan Thompson Productions
• East Coast Entertainment
• Incredible Speakers Bureau
• Speakers Referral Services
• Impact Unlimited
• Speaker's Resource Center
• Keynote Resource
• Spotlight Speakers
• Kendig Speakers Network
• Expert Magazine.com
• Little Totland, Inc.
• Americorps
• Northern Virginia Mental Health Institute
• Virginia Payroll Association
• Chippenham Johnston-Willis Medical Center
• University of Toledo
• Silver Diner Restaurants
• Annapolis Bank & Trust
• Club Manager's Association of America
• National Association of Social Workers
• Longwood University
• National Grants Manangement Association
• Bretheren Mutual Insurance Company
• Junior League
• Maryland State Attorneys Association
• Society of Women Engineers
• Blackhawk Industries
• Arundel County Department of Aging
• Community Senior Centers
• Administrative Managerial Association
• Executive Speaker's Bureau
• American Rental Association
• Treasury Inspector General for Tax Administration
• Virginia Housing Development Authority
• Soroptimists International
• National Assn. of Social Workers
• The Travel Institute
• Chesapeake College
• Delta Airport Consultants
• Equipment Leasing Association
• International Association for Administrative Professionals
• National Rural Electric Cooperatives Assn.
• MD Society of Association Executives
• All Star Agency
• Henrico County
• National Speakers Association, Virginia
• Sterne, Kessler, Goldstein, & Fox
• Otellus Speaker's Bureau
• The Speaker's Network Bureau
• Federal Bureau of Prisons
• Caroll County Hospital
• Ultimate Software Group
• Elizabeth Savage Talent Agency
• The Child Advocacy Center
• University of Texas at Tyler
• Skycoaster
• Amy Schulz Center for Child Advocacy