arnold mackles
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Arnold Mackles, MD, MDA

Patient Safety Consultant and Licensed Healthcare Risk Manager


Arnold Mackles, MD, MBA, LHRM is a nationally recognized expert on Patient Safety. His areas of expertise extend into: Proactive Prevention of Medical Errors, Risk Management, Healthcare Performance Improvement Strategies, and Creating / Maintaining a Safer Heathcare System, Medication Delivery, Root Cause Analysis, Healthcare Technology, Emerging Leadership Strategies in Patient Safety, as well as International Patient Safety.

Dr. Mackles brings a refreshing, innovative, and solutions-based approach to Patient Safety and Emerging Leadership Strategies in Patient Safety, designed to be customized and highly effective for diverse healthcare professionals, cultures, and environments. He integrates human creativity and responsibility with cutting edge technology-driven tools to optimize safety and minimize liability. His consultative philosophy includes conducting in-depth organizational / facility evaluations and providing key recommendations for sustainable and effective change. Dr. Mackles’ processes for change are proactive, simplistic, and cost-effective in its implementation. They are also objective-measurable.

He incorporates a team approach consistent with individual accountability. His programs have been nationally acclaimed as timely, necessary, entertaining, and valuable. While the healthcare industry rides the wave of national transformation and strategic shifts, Dr. Mackles’ programs and systems are pragmatic, contemporary, and ‘ahead of the wave.’ He “leads the field” in his commitment to improving patient safety, reducing medical errors, and enhancing the overall reputation and quality of medical care. Program evaluations from physicians, nurses, CME directors, and other healthcare professionals are stellar and verifiable.

Dr. Mackles ensures that his programs and strategies for patient safety are predicated on a clear and precise communications infrastructure. Technology can often times replace written documentation such as medical orders. But verbal communications must also be mastered as well. Dr. Mackles teaches how to ensure that the “right” questions are asked; that the “right” amount of time is given to provide the “right” answers; and that “backup supports” are in place to support all patient safety efforts and policies to reduce medical errors.

While teaching new and valuable material, Dr. Mackles continues to research and create tomorrow’s programs to ensure that constant and never-ending improvement becomes a culture that is embraced; and organizational commitment to excellence and industry leadership is the ultimate mission.

Dr. Mackles is a former hospital-based physician with more than 20 years of experience, specializing in neonatology. He was a Neonatologist / Pediatrician for Pediatrix Medical Group, Florida Regional Neonatal Associates, and St. Mary’s Hospital (all located in South Florida), between 1983 and 2005. His experience and background as a physician clearly exposed him to the challenges the medical profession faced and the need to significantly improve patient care and reduce medical errors. In 2006, Dr. Mackles made the decision to become a full time advocate for patient safety. He now travels the country as a speaker, trainer, and consultant for healthcare systems and providers to improve patient safety and reduce or eliminate avoidable medical errors.

Dr. Mackles’ credentials includes a Neonatology Fellowship from Cornell University Medical Center, a Pediatric Residency from Lenox Hill Hospital in New York, a Medical Degree (MD) from the University of Bologna in Italy, an MBA Degree from Nova Southeastern University, and he received his Bachelor’s Degree (Pre Med) from Syracuse University. Dr. Mackles attained his Healthcare Risk Management Licensure through studies at the University of South Florida and is a Certified Healthcare Compliance Officer and Certified Healthcare Compliance Consultant awarded by Healthcare Compliance Resources. He currently serves as an Instructor and Program Developer for the Risk Management and Patient Safety Program at the University of Florida.

Speaking Topics:

  • Prevention of Medical Errors
  • Communication in Healthcare
  • 11 Strategies to Reduce Medication Errors
  • Essentials of Patient Safety
  • The Technology Revolution in Healthcare
  • Improving Patient Satisfaction
  • Patient Safety Leadership: Year 2012 and Beyond
  • “Culture” in Healthcare: Role in Patient Safety Improvement
  • Insuring Patient Safety in Long Term Care Settings
  • Managing Patient Safety and Quality in Healthcare
  • Team Work to Reduce Medical Errors and Increase Patient Safety:
  • Reducing Healthcare Liability, Improving Quality and Decreasing Costs
  • Ethics in Healthcare for the 21st Century
  • Patients as Partners in Healthcare: Patient Responsibilities
  • Responding to Medical Errors: Root Cause Analysis and Failure Mode Analysis
  • Assisted Living Centers: Creating a Culture of Safety
  • Communication and Safety of Patients in Surgical / Ambulatory Care Centers
  • Disclosure of Medical Errors
  • Healthcare Transitions and Handoffs
  • Federal Patient Safety Legislation Effecting Providers (Patient Safety Act, HITECH Act)
  • Sentinel Events, Critical Alerts and National Patient Safety Goals
  • The Hospital Compare Website: Improving Patient Safety
  • The Pivotal Role of CME in Reducing Medical Errors
Live, In-Person Continuing Educational Program (CME/CE) for Physicians, Nurses, and Healthcare Administrators

Live, In-Person Continuing Educational Program (CME/CE) for Physicians, Nurses, and Healthcare Administrators

Healthcare providers will compete to offer the best record of patient quality and safety at the lowest prices. You and your patients will benefit from learning simple techniques that can improve quality, reduce liability and manage costs in the new era of healthcare reform.

7 Strategies to Reduce Hospital Readmissions

Dr. Mackles will present 7 simple strategies that healthcare providers can easily employ to decrease hospital readmission rates.

Topics covered include:
  •  Targeting “At Risk” Patients
  •  Effective Communication
  •  Quality Performance Measures
  •  Coordination and Continuity of Patient Care
  •  Effective Discharge Planning
  •  Medication Reconciliation
  •  Patient Safety and Satisfaction
  •  In – Hospital Preventative Health Measures
  •  Risk reduction for healthcare-associated infections
  •  Safety of handoffs (medical information, and patients)
Handoffs, Transitions, and Discharges: Critical Moments in Patient Care

Topics covered include:
  •  Strategies to Improve Information Transfer
  •  Emergency Department Communication
  •  Proven Inpatient Handoff Techniques
  •  Medication Reconciliation
  •  Care Transitions Models
  •  Ensuring Safe Discharges
  •  Reducing Hospital Readmissions

Strategies to Reduce Medication Errors

The objective of this program is to familiarize health care professionals with performance improvement techniques, and processes that will have a positive impact on improving medication safety and significantly reducing medical errors. These improvements and easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Strategies to Reduce Medication Errors covers healthcare scenarios that have particularly high rates of medication errors and provides physicians and health care professionals with specific strategies to measurably improve patient safety and avoid common mistakes.

Topics include:
  •  The Prevalence and Impact of Medication Errors
  •  Improving the Medication Delivery System
  •  Joint Commission Sentinel Event Alerts Concerning Medications
  •  Specific Strategies for Medication Error Reduction and Prevention
  •  Efficacy of Computer Provider Order Entry / Bar Code Medication Administration Systems
Prevention of Medical Errors in 2016

Topics will include:
  •  How Far We’ve Come – How Much Farther We Have to Go
  •  Frequently Misdiagnosed Conditions
  •  Medication Errors
  •  Root Cause Analysis
  •  Techniques to Improve Communication in Healthcare
  •  Strategies for Error Reduction and Prevention
  •  Joint Commission National Patient Safety Goals
  •  Technology for Patient Safety (benefits and pitfalls)
  •  Reducing Hospital Readmissions
Prevention of Pediatric Medical Errors in 2016

Topics will include:
  •  How Far We’ve Come as Pediatricians– How Much Farther We Have to Go
  •          Medication Errors in Pediatrics
  •  Root Cause Analysis of Adverse Events in Children
  •  Techniques to Improve Communication with Parents
  •  Strategies for Error Reduction and Prevention
  •  2014 Joint Commission National Patient Safety Goals
  •  Technology for Pediatric Patient Safety (benefits and pitfalls)
  •  Reducing Pediatric Hospital Readmissions
Communication…Communication…Communication: Strategies for a Safer Healthcare System

The Joint Commission has reported that “communication errors” are the most frequent root cause of sentinel events reviewed. This presentation will discuss the critical role that communication plays in our healthcare system and provides effective techniques to improve communication between healthcare professionals. In addition, this presentation offers specific strategies to improve communication between providers and patients that create a safer healthcare system.

Program Outline:
  •  Prevalence and impact of communication errors in healthcare
  •  Current challenges that face healthcare professionals and the system
  •  Medical training and communication
  •  Legal implications of miscommunication
  •  Joint Commission National Patient Safety Goals pertaining to communication
  •  Healthcare “Handoffs.” Techniques to improve communication during “handoffs”
  •  Communication for office and ambulatory care settings
  •  Effective strategies to improve provider – patient communicatio
Communication Strategies for Ambulatory Care!

The Joint Commission has reported that “communication errors” are the most frequent root cause of sentinel events reviewed. This presentation will discuss the critical role that communication plays in our healthcare system and provides effective techniques to improve communication between healthcare professionals. In addition, this presentation offers specific strategies to improve communication between providers and patients that create a safer healthcare system.

Program Outline:
  •  Prevalence and impact of communication errors in ambulatory care
  •  Current challenges that face healthcare professionals and the system
  •  Techniques to improve communication in clinics and office settings
  •  Legal implications of miscommunication
  •  Joint Commission National Patient Safety Goals pertaining to communication
  •  Methodologies to improve communication for referrals and “handoffs”
  •  Office Electronic Medical Records: pluses and pitfalls
  •  Effective strategies to improve ambulatory provider – patient communication

Essentials of Patient Safety

The objective of this program is to familiarize health care professionals with the basic principles of patient safety that can easily be employed to improve quality of care and reduce medical errors. These improvements and easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Essentials of Patient Safety covers areas of health care that have particularly high rates of medical errors and provides physicians and health care professionals with specific strategies to measurably improve patient safety and avoid common mistakes.

Topics include:
  •  Basic Principles of Patient Safety
  •  Preventing Medication Errors
  •  Confidential and Privileged Reporting of Adverse Events
  •  Improving Communication and Handoffs
  •  Global Strategies for Error Reduction and Prevention
  •  Physicians Role as Patient Safety Leaders
  •  Creating a “Culture of Safety”

The Technology Revolution – The Future is Here!

Program Objectives:

To emphasize the critical need to incorporate technology throughout the healthcare profession.

To optimize The American Recovery and Reinvestment Act of 2009 (Stimulus Bill / HITECH” Act), in attaining financial incentives for physicians to acquire electronic medical record systems.

To present physicians with recent studies and information concerning medical technology and health information technology to improve patient care, reduce costs, and prevent medical errors.

To provide physicians with the latest technologies and strategies to maximize outcome while avoiding problems associated with these systems.

The program will cover the following topics:
    <> Patient Safety Technology Available (Electronic Medical Records, Computer Order Entry, Bar-code Medication Administration, Robotic Pharmacy Automation, etc.)
  •  Latest Research and Medical Studies on Patient Safety Technologies
  •  Current Use of Electronic Systems and Barriers to Adoption; Physician Concerns
  •  Financial Incentives to Providers: The American Recovery and Reinvestment Act of 2009
  • Efficacy of Patient Safety Technology
Simplifying Patient Safety

The objective of this program is to familiarize health care professionals with performance improvement methodologies, techniques, and processes that will have a positive and immediate impact on improving patient safety and significantly reducing medical errors. These improvements and easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Simplifying Patient Safety covers areas of health care that have particularly high rates of medical errors and provides physicians and health care professionals with specific strategies to measurably improve patient safety and avoid common mistakes.

Topics include:
  • New Joint Commission Sentinel Event Alerts
  • Techniques to Improve Handoffs and Transitions
  • Reducing Hospital Readmissions
  • Global Strategies for Error Reduction and Prevention
  • Physicians Role as Patient Safety Leaders
  • Efficacy of Patient Safety Technology

Creating a Patient Safety Culture in Healthcare

The objective of this program is to describe the pivotal role that organizational culture plays in daily patient care and provide easy-to-implement strategies to create a safe and just healthcare culture. The creation of a fair and open healthcare environment can be quite effective in reducing medical errors and improving overall quality. These improvements and techniques are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Creating a Patient Safety Culture in Healthcare covers organizational situations that have particularly high rates of medical errors and provides physicians and health care professionals with specific strategies to measurably improve patient safety and quality of care.

Topics include:
  •  Evaluating Healthcare Culture
  •  The Role of Teamwork in Culture Creation
  •  Providing an open and Transparent Environment
  •  Addressing Disruptive Behavior
  •  Leadership Responsibilities in a Safety Culture
  •  Confidential and Privileged Reporting of Adverse Events

Reducing Liability, Improving Quality, and Decreasing Healthcare Costs

The objective of this program is to familiarize health care professionals with performance improvement methodologies, techniques, and processes that will have a positive and immediate impact on improving quality of care, reducing provider liability and decreasing costs. These improvements and easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Reducing Liability, Improving Quality and Decreasing Healthcare Costs, covers areas of healthcare that have particularly high rates of medical risk and liability and provides physicians and health care professionals with specific strategies to measurably improve the quality and efficiency of providing care.

Topics include:
  •  Patient Safety Strategies to Reduce Liability
  •  Techniques to Improve Communication in Healthcare
  •  Patient Satisfaction, Safety, and Quality
  •  Cost Effective Medication Delivery
  •  Reducing Hospital Readmissions
  •  Decreasing Cost and Liability with Technology

Medical Ethics for Daily Practice

The objective of this program is to familiarize health care professionals with the basic principles of medical ethics and illustrate how these fundamentals can be incorporated into today’s healthcare setting. Participants will be provided with techniques to help evaluate individual patient situations where ethical decision making is required. These easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles.

Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. In addition to having a license as a Healthcare Risk Manager, Dr. Mackles has been an active member of his hospital Ethics Committee for a decade. His programs are supported by highly credible references from well-respected CME and health care professionals.


Topics covered in Medical Ethics for Daily Practice include:
  •  Principles of Medical Ethics
  •  Historical Medical Ethics Cases
  •  Applying Ethical Principles to Daily Practice / Patient Care
  •  Guidelines for Ethical Decision Making
  •  Provider’s Ethical Responsibilities
  •  Ethics, Technology and Confidentiality
  •  Ethical Issues for The Future

Ethics for Daily Pediatric Practice

The objective of this program is to familiarize health care professionals with the basic principles of medical ethics and illustrate how these fundamentals can be incorporated into today’s healthcare setting. Participants will be provided with techniques to help evaluate individual patient situations where ethical decision making is required.

These easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. In addition to having a license as a Healthcare Risk Manager, Dr. Mackles has been an active member of his hospital Ethics Committee for over eight years. His programs are supported by highly credible references from well-respected CME and health care professionals.

Topics covered in Ethics for Daily Pediatric Practice include:
  •  Principles of Medical Ethics
  •  Historical Medical Ethics Cases
  •  Applying Ethical Principles to Daily Pediatric Practice / Patient Care
  •  Guidelines for Ethical Pediatric Decision Making
  •  Provider’s Ethical Responsibilities
  •  Ethics, Technology and Confidentiality
  •  Ethical Issues for The Future

Patient Safety Leadership: Year 2016 and Beyond


The objective of this program is to familiarize health care professionals with performance improvement methodologies, techniques, and processes that will have a positive and immediate impact on improving patient safety and significantly reducing medical errors. These improvements and easy-to-implement strategies are introduced by nationally renowned physician / speaker Arnold Mackles. Dr. Mackles has addressed medical audiences throughout the United States and his message is timely, effective, and his presentation style engaging and motivating. His programs are supported by highly credible references from well-respected CME and health care professionals.

Patient Safety Leadership: Year 2016 and Beyond covers areas of critical importance in healthcare and provides leaders with strategies for future growth and development, including the challenges posed by healthcare reform.

  •  Why Leadership? Why Now?
  •  Leadership Qualities and Characteristics
  •  Leadership Strategies in Healthcare
  •  Engaging Providers
  •  Strategies to Impact Governing Boards
  •  Physicians Role as Patient Safety Leaders
  •  Creating a “Culture of Safety”

Sentinel Events, Critical Alerts, and National Safety Goals

Topics covered include:
  •  Prevalence and Impact of Sentinel Events
  •  Recent Sentinel Event “Alerts”
  •  Medicaltion Errors and Adverse Events
  •  Simple Strategies to Avoid Medical Errors
  •  Communication Techniques to Reduce Mistakes
  •  Safety Goals for Daily Practice
  •  Avoiding Post Discharge Adverse Events

Reviews:

Dr. Mackles presented a program at our “Orthopedic Alumni Conference” and it was very well received. The information was timely and the presentation was excellent. Being a physician, Dr. Mackles connected well with his audience, and we hope to have him speak again when the opportunity arises. — LINDA CARPENTER, CME MANAGER, HAMOT MEDICAL CENTER, ERIE, PENNSYLVANIA

Dr. Mackles addressed a specialty medical society CME meeting of 150-200 OBGYN’s, nurses, and microbiologists who work in the field of reproductive medicine at Rancho Las Palmas Resort in Rancho Mirage, CA. His program, Doctor, Tie Your Shoes Before You Trip – The Prevention of Medical Errors, was very well received and addressed timely issues facing the healthcare community today.

Dr. Mackles brings a personable and professional approach to his talk; making fun of himself and providing stories and examples from his time spent as a physician. He connects with his audience as only a colleague who’s been there can.

Doctor, Tie Your Shoes Before You Trip is a lively , entertaining program addressing a very serious subject. It is a critical message physicians and healthcare professionals need to “get and use” for the good of their patients. — SUSAN REDDY BUTLER, EXECUTIVE DIRECTOR, PACIFIC COAST REPRODUCTIVE SOCIETY, LA MIRADA, CALIFORNIA

Dr. Mackles presented his highly effective program, Doctor, Tie Your Shoes Before You Trip – The Prevention of Medical Errors, on two occasions. His delivery style, the information he presents, and the rapport he builds with his audience is outstanding. He is an excellent communicator with an important message to deliver. — MARTHA BAKER – COUSINS, MA, CME MANAGER, BAYFRONT MEDICAL CENTER, ST. PETERSBURG, FLORIDA

Dr. Mackles presented his informative and entertaining program entitled The Prevention of Medical Errors. The program was so successful that we have asked Dr. Mackles to return to facilitate another program on Hospital Risks and Patient Safety Issues at our facility. Dr. Mackles has also been invited to present another informative lecture at our sister hospital in Hialeah. We feel fortunate to have a leading professional who is willing and able to share his experience and knowledge with us so that we can continually improve our service to our patients. — DOUCHELLE WILEY, CME COORDINATOR, NORTH SHORE MEDICAL CENTER, MIAMI, FLORIDA

Dr. Mackles conducted a well presented and interesting lecture on the topic of Prevention of Medical Errors for our Medical Staff. The evaluations from our Medical Staff Members were very positive and the physicians gained better insight into techniques and methods for reducing / eliminating unnecessary medical errors. In the future, we would be glad to welcome him back to assist us in providing continuing education for our Medical Staff. Medical Error Prevention is an important subject and by having a physician who has” been there and done that” facilitate the presentation; it gives a much higher level of credibility to his peers. A strong program that I highly recommend. — SUE SEELEY, CHIEF NURSING OFFICER, HENDRY REGIONAL MEDICAL CENTER. CLEWISTON, FLORIDA

Dr. Mackles addressed a group of 45-50 attendees on his program, Doctor, Tie Your Shoes Before You Trip – The Prevention of Medical Errors. The responses from the evaluations were outstanding. The presentation was video fed live to our sister hospital and we videotaped the program and plan to use it for in-house training purposes over the next 6 months. We were very pleased with Dr. Mackles’ presentation and believe it was valuable for all who attended. — TRACY PARMELE, EDUCATION COORDINATOR, ST. CHARLES MEDICAL CENTER, BEND, OREGON

Dr. Mackles conducted an informative and well received presentation on the topic of Prevention of Medical Errors. The program was so well received by our attendees, that we have scheduled him to return to conduct two additional programs. Obviously, he is a successful physician who is able to communicate effectively with the audience to share common interests and challenges. He keeps his audience engaged and interested in his topic and we look forward to his future appearances. — PENNY MURPHY, CME PROGRAM COORDINATOR & TRAINING COORDINATOR, DEPARTMENT OF HOSPITAL EDUCATION, LAKELAND REGIONAL MEDICAL CENTER, LAKELAND, FLORIDA

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