I'M RICH Series
For 23 years, Tim Richardson has been President of Total Development Resources, Inc. and has been a full time presenter, trainer, and facilitator. For over a year, Tim worked with a luxury resort, the Ponte Vedra Inn and Club, where was responsible for guest relations training, leadership development, and team development for almost 800 employees. His work led to the resort obtaining AAA’s coveted Five Diamond Award which they have received every year for ten years. Tim has also been the host of a radio talk-show interviewing authors, business owners, and community leaders.
Tim received a Bachelor of Science degree in Business Administration from Florida Southern College and a Master of Science degree in Marketing Communication from Florida State University where he taught courses in Public Speaking, Fundamentals of Speech, and Professional Interviewing. He also is a graduate of the Dale Carnegie public speaking course and was a graduate assistant as well.
After graduating from college, Tim worked for IBM Corporation in the Marketing Division. He was recognized for his outstanding contributions at IBM with the President's Circle Award for team service, given only to 1% of IBM employees. He also served on an award winning Quality Circle Team and received several company suggestion awards. Early in his training career, Tim delivered CareerTrack’s “How to Give Exceptional Customer Service” seminar all across North America. From 1991- 1999, he worked as a consultant with Bob Pike’s Creative Training Techniques company where he conducted two-day public seminars and in-house train-the-trainer seminars as a Sr. Training Consultant.
Tim is active in several professional organizations and volunteer organizations. He is a member of the National Speakers Association and was the founder of the North Florida Professional Speakers Association where he served two terms as President. When Tim earned the designation of Certified Speaking Professional (CSP) in 1997, he was one of only 7% of the 4,000 worldwide National Speakers Association members to have earned the CSP designation.
For five years, Tim was a Platinum Speaker for MPI a designation given to the speakers who have the highest evaluations at MPI conferences. Tim is author of Jump Starts: Wit and Wisdom to Super Charge Your Day, co-author of Transformation Thinking: Tools and Techniques That Open the Door to Powerful New Thinking, contributor to Meditations for the Road Warrior, and he recently completed How to Live Rich in a World Obsessed with Cash, Career, and Conquest. He has also written articles or been interviewed on national and regional TV shows and in many journals and magazines.
Tim Richardson's new I'M RICH series:
Living Rich: Giving, Working, and Leading for a Better Tomorrow
When someone talks of being “Rich,” it makes most people think of money. But “RICHNESS” has as much to do with what is inside you as it does with what you have in your wallet, purse, savings account, or IRA. This presentation is about learning how to obtain Real “RICHNESS” – a life of giving, influencing, helping, and serving. In this inspirational and thought-provoking session, Tim will show you how to live RICH for the rest of your life as he shares inspiring stories of people making a difference all over the world. He’ll also make a business case for caring and discuss how giving impacts employee motivation, retention, and even profitability.
Tim will talk about the REAL secrets to living RICH and provide insights on having more RICHNESS in relationships. He’ll share strategies that even some of the mega-wealthy don’t understand …strategies that will help you become among the Real “RICHEST” People in the World.
Tim believes “It’s not about how good you are, it’s about what good you do.” Get ready for a challenge to almost everything you learned about creating wealth as you are inspired to really live RICH.
Back to the BASICS: How to Deliver Astonishingly Superior Customer Service
Great customer service isn’t a mystery. It’s consistently doing some basic things all the time. Using an acrostic for the word BASIC, Tim leads the audience through simple to understand and simple to use concepts like Better teamwork, Attitude, extra-mile Service, Innovation, Communication, and Social Media. This high energy session is designed to help front line staff deliver great service when dealing with the public. Tim developed and delivered this program while working with a luxury resort (The Ponte Vedra Inn and Club) and was instrumental in helping the resort obtain AAA's coveted Five Diamond. This program uses real-world examples and proven strategies to teach principles of service delivery while stressing the importance of exceeding customer expectations.
Rich Thinking: How to Tap into the Great Wealth of Brain Power
Challenging times and an ever changing world require new and innovative approaches to be successful. Organizations can no longer afford to do things the same way they have always done them. To be competitive requires a new and evolving skill set – a skill set most of us weren’t taught - Thinking. Based on researched principles for his Putnam published book Transformation Thinking, Tim will teach your organization how to think innovatively and creatively. He’ll give you tips and techniques to increase your personal brain power while showing you how to transform the thinking of your organization.
In this highly participatory and innovative session, you’ll learn ideas that can be used immediately to produce new thinking, idea generation, and change strategies. Get ready to open your brain up to a wealth of new possibilities.
Building Community with Customers, Co-workers and Citizens
The old adages “nothing stays the same” and “change is inevitable” couldn't be more accurate when it comes to today's uneven and uncertain economic world. So it goes with the traditional way of doing business, where profits once referred to the bottom-line and contented shareholders. Leading organizations of the future will redefine profits to include caring, compassion, and giving. Their multi-faceted purpose will include community building at much higher levels than ever before and they’ll integrate this fully into their strategic plan.
“Making a difference” and “corporate social responsibility” are no longer labels attached only to “green” businesses and social entrepreneurs. Organizations that infuse these ideals and principles into the fabric of their culture will experience higher levels of success that include a “new” kind of profit that builds community for all.
Tim is an exceptional speaker! From the moment you meet him, you will find that he is engaged, charismatic, and a true professional. I HIGHLY recommend Tim Richardson!" - Brandon Michaels, Program Chair, CUNA CFO Council
Your presentation was a resounding success with our staff. I can state unequivocally that you have been the best speaker we’ve had as an organization during my tenure. - John D. Hirabayashi, President and CEO, Educational Community Credit Union
I’ve had numerous comments from our sales people about how much they enjoyed the speech…it was funny, enlightening, thought provoking, entertaining and educational. - Darryl Thompson, President and CEO, Triad Guaranty Insurance
You were outstanding, Tim. Your mix of motivation and sales ideas/skills would be an outstanding addition to any insurance company or association meeting. - Robert N. Bradshaw, Jr., Executive Vice President, Independent Insurance Agents of Virginia
I want to take this opportunity to personally extend my thanks on the outstanding keynote you presented at our National Directors Meeting. Not only did our Directors leave uplifted and inspired, but with tools to help them stretch beyond their current expectations. - Gerhard J. Kuti, President/CEO, Favorite Staffing
Tim Richardson is one of America’s most talented professional speakers. He is bright and very funny, and his message is highly compelling. - Todd Thomas, Institute of Door Dealer Education & Accreditation, Tim’s presentation was the highlight of our conference!
"I have been attending the Club Managers Association of America's annual conferences since 1979 and Tim's program was the most enlightening and right to the point program that we have ever had! The room was packed and the energy was high. I stood along with 100 or more others through the 1 1/2 hour presentation and it was well worth it!" Rodney Maddox, CCM, General Manager, TROON Country Club Scottsdale, AZ