Customer Service Guru
Solomon is one of America’s most popular keynote speakers on building
bottom line growth through customer service. A bestselling author and
consultant, Micah Solomon specializes in building stellar, profitable
customer experiences, company culture, 21st-century marketing, and
social (and anti-social!) media.
Micah was recently named the “new guru of customer service excellence” by the Financial Post.
His latest business bestseller, High-Tech, High-Touch Customer Service,
as well as his perennial bestseller, Exceptional Service, Exceptional
Profit (a collaboration with the creators of the modern-day
Ritz-Carlton) have won multiple awards. His expertise has been featured
in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes,and the Harvard
Micah's uniquely inspiring and humorous speeches convey his passion for
everything that makes a business great, delivered in his famously
relaxed and friendly 21st-century speaking style. Micah is legendary
for engaging his audiences through his sincerity, his genuine passion
for his clients’ success, and his unique visual presentation style - no
stock photos here, just real life examples.
An entrepreneur and business leader himself, Micah used the techniques
he speaks about to build his company from a one-man home operation into
a market leader in the manufacturing and independent entertainment
field—a story well known to readers of FastCompany and Seth Godin’s
marketing bestseller Purple Cow. Micah was also an early investor in
the Apple-related speech recognition technology behind Apple’s Siri.
"Micah Solomon conveys an up-to-the-minute and deeply practical take on
customer service, business success, and the twin importance of people
and technology. - "Steve Wozniak, Apple co-founder