Robert Stevenson How To Soar Like An Eagle

Fee:
$8,500 - $15,000/exp

Florida Based

Robert Stevenson
How To Soar Like An Eagle

Robert Stevenson, a world-renowned professional keynote speaker, is one of the most widely sought after public speakers today. Speakers bureaus and event planners consistently receive accolades for his motivational speeches.

Corporate America continues to rely on Robert Stevenson for his fresh, unique perspective on businesses' most crucial issues. Mr. Stevenson's Fortune 500 clients regularly invite him back for subsequent business seminars because his inspirational presentations engage and energize all involved, from leadership teams to support staff.

Robert Stevenson knows that for his audiences to embrace his inspirational message it must be presented with a delicate blend of humor, facts, and sincere conviction. This former All-American athlete has owned several companies, engaged in domestic and international trade, and even authored two motivational books, one a best seller and the other destined to become one.

When Robert Stevenson speaks, his listeners identify with him. This is a man who has been there, holding positions from Salesman to Chief Executive Officer. He was walking the walk of his messages long before he began talking the talk. A Robert Stevenson keynote speech will bring the house down and the audience to their feet!

Mr. Stevenson recognizes that his clients have set goals and objectives and understand the needs of their audience far better than he does. Clients usually begin by reviewing some of the standard programs. Afterward the clients talk with Robert, taking time to thoroughly discuss expectations for the seminar. At this point Robert prepares a completely customized program suited to meet those specific expectations. As a result, many programs will blend several topics, each critical to achieving the desired outcomes of the client. With Robert Stevenson, there is no such thing as a 'canned' program. This is what keeps his seminars for entertaining and informative.

Peak Performance: Peak Performance: How the Best Get Better

Overview:

"In life as in nature, today's peak will be tomorrow's foothill."

This double-edged sword cuts to the core of performance, both business and personal performance.

Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people.

To keep elements for success effective, to facilitate individuals performing at their Optimum Level, it sometimes takes a catalyst of rare ingredients to first ignite the fire and then keep it blazing.

The Peak Performance program was designed to be the catalyst to get things moving, and also teach techniques to keep it going.

Foundations:

Peak performance is a way of work, not a mad dash to a single goal.
Both innovation and motivation must be present to excel.
Doing it the way you have always done it will not get you what you have always gotten. In today's highly competitive, ever-changing business environment, you can never become what you need to be by remaining what you are.
Participants will be able to:
Renew past convictions
Deal with handling and accepting change
Identify optimum effort, from customer service to moping the floors
Delve into revamping, removing, and limiting personal paradigms
Utilize multiple ways to deal with stress
Explain the most common trait of all successes

Customer Service: Wow Me ! Amaze Me ! Astonish Me ! … and I’ll Be Back

Overview:

"There is only one boss, the customer, and they can fire everybody in the company ... from the Chairman on down ... simply by spending their money somewhere else." (Sam Walton)

This program deals with dispelling the theory that the customer is always right. Whether it was selling a Dixie cup of lemon-aid on the sidewalk or closing a multimillion-dollar deal, anyone who has ever dealt with a customer knows the customer is not always right. Many times the customer is wrong, very wrong; however they are still the customer.

This Customer Service program addresses how to keep customers spending their money at your organization without giving away the farm. By exploring not only in the initial sell, but also addressing how to improve repeat and referral business, this program will provide concrete examples of ways to improve your selling techniques.

This program has been designed as an educational, interactive seminar for anyone who has customer contact, from Executives, Managers, and Supervisors to Hourly Personnel.

Foundations:

Anyone who has customer contact is a sales person
One dissatisfied customer can destroy months worth of positive work
Never underestimate the power of word-of-mouth
The customer is right only if it is right for the business
Participants will be able to:
Identify the definition of Excellent Customer Service for your industry
Understand the power of customer perception
Consider alternative methods for improving customer satisfaction
Recognize problem areas
Accept and assign responsibility
Empower your front line service people
Address the needs and wants of your customers
Prioritize activities to more effectively address those customer needs and wants
Respond appropriately to customer complaints after reviewing customer feedback
Allocate customer service resources more profitably
Establish, implement and review Service Standards for better customer service
Analyze strategies for Optimum Customer Service - Building the culture from within
Use the tools available to lead the service effort

Change: If You Don’t Like Change …You are Going to Hate Extinction

Overview:

"When you're finished changing, you're finished." (Benjamin Franklin)

Change is a constant. You can either choose to embrace it or watch as your business disintegrates right before your eyes.

Everyone is standing on shaky ground. Today's King of the Mountain could be tomorrow's case study on failure. Kmart, IBM, Kodak and American Express have all found out the power of change, from a position of power to a fight for survival.

The ultimate cause for change is the customer.

When a company increases the value offered to a customer by improving the product, enhancing service, or reducing price the competition must follow. The customer wants it better ... they want it easier to use ... they want it cheaper ... they want it now.

Even now, in today's tenuous economy, it is the customer who is driving the ship. No matter what else is happening, it is the customer who is choosing when and where to spend.

This program explores change ... the successes, the failures and the reasons behind both.

Foundations:

Change is an inevitable part of life
Before asking others to change, change yourself first
By embracing the concept of change, one embraces the future
Participants will be able to:
See change as an inevitable opportunity
Examine personal beliefs about change
Develop a positive attitude toward living in a constantly changing environment
Understand that the idea receiving the most resistance is probably the best idea
Capitalize on thinking 'outside the box'
Deal with the ever-changing needs of the customer
Teach the process of stimulating ideas
Realize that change is never final nor always right
Recognize the value and importance of change

Sales: The Answers to Successful Selling Are All Four Letter Words

Overview:

"Show class, have pride, and display character. If you do, winning takes care of itself."
(Paul "Bear" Bryant)

The art, discipline, techniques of selling have traveled many different paths over the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again.

This program doesn't mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics.

The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.

Foundations:

Selling is both an art and a science
A good salesperson truly cares about their customer
Successful sales arise from the feeling of responsibility to help the customer
Participants will be able to understand and use the following successfully:
SHOW THEM ... DON'T TELL THEM
FEEL what they FEEL
LOOK to see how and if you can HELP
HEAR what they HEAR
MAKE CALL after CALL after CALL
LEAD them
SEEK to FIND out their situation
WORK HARD
LOVE what you are doing
Get them to TALK
GIVE MORE ... TAKE LESS
CARE MORE

Leadership: The Leadership Formula: It's a PROCESS ... not an EVENT

Overview:

"The energy in a business radiates from its leaders and affects every aspect of the organization."

The Leadership program focus is on practical, insightful and useful skills that help to make relationships work and companies prosper.

Designed with the goal of helping companies thrive in today's marketplace, Mr. Stevenson identifies how to start, maintain, and deepen working relationships.

This program starts with the nine elements of the Leadership Formula then delves even deeper into the philosophy of relationships. Mr. Stevenson addresses courage and challenge, confidence and commitment, compassion and communication, change, cooperation, and control.

Foundation:

People not Procedures
Action not Talk
Want To not Made To
Desired not Required
Showing not Shouting
Flexible not Fixed
Listening not Telling
Caring not Bottom Line
Participants will be able to:
Establish rapport
Develop respect
Recognize effort
Provide effective encouragement
Deal with differing viewpoints
Improve listening skills
Master the skills to gain willing cooperation

Team Building: “ I’ve Got Your Back ” - Creating a Powerful Teamwork Culture

Overview:

For your company or organization to succeed in this highly competitive, ever changing environment you need to be certain you are running at peak performance. All resources must be utilized to full potential.

When considering the resources of an organization, its most valuable asset is always its human resources. To be able to maximize results, you need to be able to maximize Operations, Preparations, Motivations, and Expectations.

Mr. Stevenson has developed a program that addresses the many aspects of teamwork and how to make it function at its optimum potential.

Foundation:

Cooperative teams are more productive
Teamwork improves the organization
How a team functions in the work environment
How to foster at team mentality
Participants will be able to:
Change Reactive or Inactive to Proactive
See that conflict can be productive
Handle change as a unit
Strengthen the weakest link
Inspire individuals to accelerate the group
Develop REAL communication...
Listen with an unprejudiced mind
Understand dialogue - what it is AND what it is not

Communication: The ability to communicate is the single most important skill determining your success in life.

Overview

"...all too often talking is mistaken for communication..."

Communication is an interactive event between two or more individuals; a give and take of thoughts, wants, or needs. Communication is a skill that must be learned and practiced regularly in order to be successful at it.

The Communication program was designed using proven and powerful communication techniques intended to call the audience to action, calling them to examine their own skills, and then calling them to actively practice improving those skills.

Foundation:

Communication is a learned behavior, that must be practiced
Communication is more than the ability to form words
Effective listening is the most important skill in communication
Before a person will listen there must be rapport
Rapport is built from trust
Without confidence, there can never be rapport or trust
Participants will be able to:
Understand how to develop Trust, Confidence and Rapport
Learn the 9 ways to transform their personal impact
Develop Verbal, Vocal and Visual communication skills
Enhance their "Likeability" and "Personality" factors
Learn the effective use of humor
Incorporate Neuro-Linguistic techniques
Understand representational systems: Visual, Auditory and Kinesthetic
Refine their listening skills
Handle objections properly

Strategic Planning: Riding A New Wave To Success
Re-Thinking, Re-Designing, Re-Directing Your Organization's Future

Overview:

"Good fortune is what happens when opportunity meets with planning." (Thomas Edison)

Mr. Stevenson has developed this program to facilitate the Strategic Planning process. This program enables the organization to get a handle on what it is doing right, where it can improve, and what must be done to reach the goals being set.

Some of the greatest experts on any business are a firm's own people. Utilizing various aspects of dynamic interaction, Mr. Stevenson will take full advantage of the brainpower sitting in the room. With Robert as the catalyst driving the audience, everyone will get involved and in no time be combining their collective brilliance to accomplish far more than previously thought possible.

At the end of the program there will be a detailed account of what is going right, and what needs improvement. Additionally the group will produce a prioritized strategic action plan intended to improve the organization and better prepare it for today's highly competitive and ever changing environment.

This seminar will prove to be one of the best allocations of corporate resources ever authorized.

Foundations:

Human resources are a company's most valuable asset
Collective problem identification can be very productive
Involving human resources in the problem solving process is the most efficient way to produce multiple workable solutions
Empowering employees results in more energized ideas
An established Focused Action Plan aligns the organizations efforts toward a common goal, thus increasing productivity
Participants will be able to:
Establish open, candid communication between team members
Have all team members addressing critical issues
Understand that each issue will result in written responses from each team
Share written responses with the entire audience
Understand that with each new issue there will be... more interaction, new responses and a new team member addressing the audience
Get everyone involved, making it fun while creating a contagious level of high energy
Empower individuals to take action
Because of the program's unique format, Mr. Stevenson is able to generate proactive conversation without the fear of reprisals or the risks of criticism inherent in most organizations.

Time Management: Controlling Your Most Valuable Commodity

Overview:

Time is the epitome of a non-renewal resource, once past it can never be recaptured.

Understanding that time is an organization's most valuable commodity is the first step, the easy part. Learning how to use this valuable commodity judiciously, with the reverence it deserves, is the hard part.

Effective time management is actively making things happen that will advance you toward your goal, rather than just letting things happen. No matter how efficient an individual or an organization is, productivity will increase exponentially with efficient use of time.

"...time is what we want most, but alas, we use worst..." (William Penn)

Foundation:

Wise resource management
Simple principles - huge results
Self discipline and an atmosphere of support
Balance is key
Participants will be able to:
Understand the necessity of a commitment being made for effective time management
Identify self-imposed Time Wasters
Identify system-imposed Time Wasters
Utilize the four basic steps of effective time management
Determine more precisely where your time is going
Find out how much of the day is really free and uncommitted
Implement effective Immediate, Intermediate and Long Range goals
Determine the unifying principles of both your business and personal life
Explain how to Analyze, Prioritize, Implement & Evaluate

Reviews:

Thank you for your presentation at last night's Pru MDRT Event. You captured the audience's attention immediately and consistently maintained their interest throughout your presentation. You connected with the entire audience - new agents to veteran agents; Home Office and Field associates, Management and Non-management, International and US. The presentation was definitely the highlight of the evening. Your dynamic message and overall aura were phenomenal. The standing ovation and audience engagement were a testament to your lasting impression. It was a pleasure meeting with you. I hope our paths cross again in the future. On behalf of myself, the team, and our attendees - thanks again.

Prudential Life Insurance

You hit home on all fronts - service, stress, team building, dealing with change, communication and leadership. You truly got us pumped up. I thank you for a truly inspiring and rewarding experience. The best part of all, you made me a hero.

American Express - Tax & Business Services

I can't thank you enough for recommending Robert Stevenson to us. He was an incredible closing speaker for our Winter Marketing Conference. Rob has tremendous talent to convey his message through humor, emotion, and stories that we all will remember for some time to come. Our attendees left the conference motivated to tackle the new sales year and the challenges before them.

BlueCross BlueShield of Tennessee

You were the hit with our conference participants as evidenced by the enclosed evaluations. I have nothing but glowing remarks about how motivational you were. People were truly impressed that you included so much information about our company in your presentation. Thank you for the outstanding job.

Georgia Power - A Southern Company

Mr. Stevenson was a fabulous hit. His message was complete, easy to follow, humorous when it needed to be, and hard-hitting when that was necessary. THE BEST speaker we have ever engaged and one we will definitely want to work with in the future.

RadioShack

We absolutely loved your presentation and have received "RAVING FANS" type responses from the attendees. THANK YOU!

SCME Mortgage Bankers, Inc.

As expected, the audience loved you...The evaluations were excellent, and there wasn't one miss in the whole batch. Your keynote address was a slam-dunk, ace-in-hole winner.

RIA - Restoration Industry Association

The feedback we received from conference attendees was overwhelming. You were a huge hit! People were still talking about you during our closing ceremonies. You possess a very special talent, Thank you for sharing that talent with our group, and for inspiring us to "soar like eagles"!

Emergency Services of California

I have now received feedback from all the participants and the response has been 100% favorable. Your energy, business insight, and sense of humor all came through in a very positive way. However, I was most impressed by the clarity and purpose of your message and how skillfully you tied it into the presentations and messages that preceded you...Right now, Rob Stevenson is as good as (any speaker) I have seen.

Bostik

When we started looking for a speaker for this meeting, we wanted someone who could address the challenges facing our industry today. We knew from the video that you were a great speaker and would fit the bill, but we were really blown away by how really, really, really great you were. Your delivery was outstanding and the material presented was far beyond any expectations we may have had.

Southern Textile Association

No one else that I know of could have presented the message better with such energy and depth of experience. The motivating and challenging interaction with all 200 of us was an exceptional encounter and one that won't be easily forgotten.

Linebeck

It was a true pleasure having you speak at our closing of the Governor's Conference on Tourism. Our attendees enjoyed your presentation tremendously ... a standing ovation speaks for itself! It is always a challenge to find a top notch speaker for our industry that can entertain and inform 1000 attendees. You were great and we have received wonderful feedback.

Department of Tourism - State of Florida

This year the conference achieved a record attendance of almost 400...You were an overwhelming 'hit' for the audience. In addition to the many 'Excellents', 'Awesomes', and 'Greats', we heard about your program ... they also said 'He rocks', 'Phenomental speaker', 'The best of the whole session'. I want you to know how much we appreciate the insight, energy, and enthusiasm you brought to our attendees.

Himss

Your ability to tailor your message to our audience was incredibly effective and you provided practical and tactical tools that people could take with them and effectively use. This was one of the largest meetings of the owners and managers from our 300 offices and I have heard endless praise from everyone in attendance. In fact, several people said you were the "best speaker" we have ever had.

Interim Healthcare, Inc.

Our delegates have not stopped raving about your presentation! Never in my memory has a speaker received a standing ovation at an ESTO conference. Your message was very targeted and clearly made an impact. We were pleased to see so many attendees taking advantage of the opportunity to speak to directly after your program.

Travel Industry Association of America

Robert, the programs you conducted at our international trade expo were superb. Your speaking ability, use of visual aides, charisma and the way you interacted with our attendees and industry representatives was very impressive. However, what really impressed me was the thoroughness with which you customized your programs for the billiard industry. You are, quite simply, the best speaker we've had.

Billiard Congress of America

Please convey to Mr. Stevenson that he was a total hit with 'all' our very diverse organization. The engineers loved him, the salespeople loved him, the administration people loved him. He was a wonderful speaker, polished, funny, exciting and he tailored his presentation to our group and its needs. He totally captivated his audience while delivering a message we all needed to hear.

Florida Manufacturing Technology Centers

I just returned from our meeting and was reading the evaluations as it relates to the various speakers who participated in our program. Quite frankly Rob, I'm getting tired of seeing the word 'WOW!' Your presentation was the highlight of the meeting. Everyone commented on what an outstanding job you did in setting the stage for a most productive meeting. We could have not asked for more. Thanks for helping us realize what we can do. We will be better at what we do because of you and your willingness to help us reach for our dreams.

Bremer Financial Services

Robert was our keynote speaker for our annual Association of Home Office Underwriters Conference in San Francisco and he started the meeting off with a bang!! Based on his credentials, I knew he'd be able to deliver the message we wanted him to. However, after speaking with him only a few weeks before our event, I was absolutely convinced we had made the right decision. He is a consummate professional. Rob's experience and the way he tells a story to illustrate his points hit home with everyone in the audience. His energy and enthusiasm was palpable. The feedback we received about Rob, from the survey we conducted after our conference, was extraordinary!

Association of Home Office Underwriters

You received the highest marks of all our speakers who gave presentations at our three day conference. When asked what they liked best about any one aspect of the convention - numerous people listed you as their top choice. Our convention attendees were absolutely delighted with you.

Iowa Independent Bankers

Rob was phenomenal. He hit the ball out of the park. He did not meet our expectations, he exceeded them. Everyone in our company is talking about how wonderful a speaker he was and if he can come back again.

Produce Alliance

You really know how to wow a crowd! The consensus was unanimous that your were 'awesome!' Thank you so much for the time and energy you put into personalizing your presentation for our audience and their specific needs. You surpassed our highest expectations and best of all, our audience walked away with techniques they could apply immediately.

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Promotional Info

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Topics: Change, Inspirational, Management, Peak Performance, Success, Teamwork/Teambuilding

Industry specialties: Banking, Manufacturing